Knowledgebase: KB000345
Submitted on Mon, 2018–01–08 14:36
Inquiry:
My GSatTrack mobile app is not reporting in the background, even with GPS and data.Solution:
Check to see if you are using a power saving mode on your mobile device. If you are, you will have to white list the GSatTrack Mobile app from saving power. Additionally, some devices disable "Background network usage" when in power saving mode, so you may have ensure that "Background network usage" is enabled.
